Ikofi
This page is the public web path to request deletion of an Ikofi consumer account and the personal data tied to it. You do not need to be logged in. Apple and Google require this for apps that let you create an account. Full detail is in our Privacy Policy and Terms of Use.
Open Ikofi → Account or Settings → Delete Account. Read the warnings, then confirm. That starts deletion. It is not a freeze: you will not be able to sign back in as that user.
Email team@ikofi.app with the subject line Account Deletion Request and the phone number registered on the Ikofi account. We aim to acknowledge promptly.
Personal identifiers are anonymised or deleted, generally within 30 days, unless a lawful delay applies (investigation or a court or authority order). We may retain: • anonymised or limited transaction records so other people’s history and financial integrity still make sense; • your phone number on a security blocklist for 90 days so it cannot immediately open a new Ikofi account (anti-abuse); • records Rwandan law or a competent authority requires us to keep. Anonymised data is not used to sign you in. After the 90-day cooling period you may register again unless the account was banned for a serious breach of the Terms of Use.
Complete any carrier USSD you still care about before you delete. Deleting Ikofi does not close your MTN or Airtel Mobile Money — Ikofi never held that balance.